trust

Building Trust: How Communication Skills Set You Apart

Building Trust: How Communication Skills Set You Apart

Just like you can’t expect even great products to sell themselves, you can’t rely on your work to speak for itself. Good work usually doesn’t speak for itself- you have to speak for your work. Communicating your ideas in a way that resonates with your audience (which implies you’ve thought about what will resonate with them in the first place) shows them that you understand what they care about. To put it another way, it shows that you “get it.” Managers are more willing to take a chance on someone whom they think “gets it.”

Gain Peoples' Trust - Learn (the Right Way) to Say "I Don't Know."

Gain Peoples' Trust - Learn (the Right Way) to Say "I Don't Know."

Recently, I found myself in an impromptu meeting at my desk with several colleagues in the midst of a debate over how to implement a new software feature. We needed to reach a decision so that the engineers could get on with their work, but our available options each had drawbacks to consider. As the product manager, I had the final say over how the software should behave, but I couldn’t see a clear winner no matter which way I looked at my choices. The answer was that I didn’t know the answer. Even better, I realized didn’t care because it wouldn’t make much of a difference in the big picture. So I let them figure it out...