indecision

Gain Peoples' Trust - Learn (the Right Way) to Say "I Don't Know."

Gain Peoples' Trust - Learn (the Right Way) to Say "I Don't Know."

Recently, I found myself in an impromptu meeting at my desk with several colleagues in the midst of a debate over how to implement a new software feature. We needed to reach a decision so that the engineers could get on with their work, but our available options each had drawbacks to consider. As the product manager, I had the final say over how the software should behave, but I couldn’t see a clear winner no matter which way I looked at my choices. The answer was that I didn’t know the answer. Even better, I realized didn’t care because it wouldn’t make much of a difference in the big picture. So I let them figure it out...